Refund and cancellation policy

12-month pass (365 days): refunds within 14 days

For a 12-month pass (365 days), you can ask for a full refund within 14 days of purchase if you have completed less than 20% of the lessons in every paid track (no single track at 20% or more). Your account page shows your progress in each track.

After 14 days, or once you have completed 20% or more of the lessons in any paid track, we do not refund, except for duplicate charges, failed access we cannot fix within 7 days, or where the law in your country gives you a right to a refund.

1-month pass (30 days): no refunds

The 1-month pass (30 days) has no refunds, except a duplicate charge or a technical problem we can't fix. Lessons 0–2 of every course are free to try before you buy.

How to ask

Email support@rsquaredacademy.com from the address on your account. Include your account email and the payment id. We reply within 2 business days.

How we refund

Approved refunds go back to the original payment method through our payment provider. They normally reach you within 5 to 7 business days of approval, depending on your bank.

When we refund, paid access ends.

Duplicate charges and technical problems

For either pass, we refund duplicate charges in full at any time. For a 12-month pass (365 days), we also refund in full at any time if we cannot give you access because of a fault on our side that we cannot fix within 7 days. For a 1-month pass (30 days), we refund in full for a technical problem we can't fix.

Cancellation

Both the 12-month pass (365 days) and the 1-month pass (30 days) are prepaid, one-time payments with no automatic renewal, so there is no subscription to cancel. If you do not buy another pass, paid access ends on your pass's end date. Pass lengths are counted from the time of purchase shown on the receipt.

Buying again before your pass ends adds the new period after the current end date. No days are lost. There is no upgrade credit.

Your legal rights

Nothing on this page limits rights you have under the law where you live.

Other policies

See Delivery and access for when access starts and how long it lasts, and Terms for the rest of the agreement.